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GFirst LEP aim to provide the best possible service to customers. However, we know that things occasionally go wrong, and so we have developed a complaints procedure to try to put things right as quickly as possible.
We keep records of any complaints we receive, to make sure we are dealing with complaints effectively and consistently.
If you have any reason to complain about the service you’ve received, please contact us as soon as possible in writing to our office address, or email firstname.lastname@example.org. We will acknowledge your complaint and aim to respond to you within 10 working days. Sometimes it might be longer, but we will tell you how long we expect it to take.
In the event you are not satisfied with the response, please contact email@example.com who will liaise with the Chief Executive or Chair. We will keep you informed of the progress of the investigation.