Visit us: GFirst LEP, The Growth Hub, Oxstalls Campus, Oxstalls Lane, Gloucester GL2 9HW
Email us: firstname.lastname@example.org
For press enquiries, or to be added to our press mailing list, please contact Becky Boxwell, Marketing Officer, by emailing email@example.com.
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GFirst LEP aims to provide the best possible service to customers. However, we know that things can occasionally go wrong, and so we have developed a complaints procedure to try to put things right as quickly as possible.
We keep records of any complaints we receive, to make sure we are dealing with them effectively and consistently.
If you have any reason to complain about the service you’ve received, please contact us as soon as possible in writing to our office address, or email firstname.lastname@example.org. We will acknowledge your complaint and aim to respond to you within 10 working days. Sometimes it might be longer, but we will tell you how long we expect it to take.
In the event you are not satisfied with the response, please contact Karen Campbell (email@example.com), who will liaise with the Chief Executive or Chair. We will keep you informed of the progress of the investigation.